Tag : Operations

Ignite Opens New Business Development Office In Dubai

Following recent successes with our wonderful clients in Dubai - WAFI Restaurants, Agha and Niche, we've opened a new business development office in the Business District.

Operational Consultancy? A 5* F*** Up?

I experienced a communication breakdown on a massive scale this week, leaving both myself and the restaurant manager speechless.

Hotel Consulting In The Bahamas - Week 2

Well we have been here for nearly 2 weeks now and I think we know most of the Island! It does not take long for news to travel - I am sure that even if you just say something out loud the Island knows about it!

Hotel Consulting In The Bahamas

Paul and I are working in The Bahamas for 5 weeks consulting for Swains Cay Lodge based on a remote island called Andros. We will be working on all aspects of the hotel, marketing, operations, design, online, everything you can think of! We will be very busy, but what a place to be busy, it is stunning and I have never been to somewhere quite so peaceful!! I am a digging this Bahamian vibe but I think after 5 weeks London is going to be a real shock to the system!

Spending a penny

Your exterior is welcoming, your light features amazing and your furniture stylish yet comfortable. You have ticked all the boxes and thought of every last detail, or have you? Too many restaurants spend a fortune on their interiors and then forget a place that you are pretty much guaranteed all of your customers will visit and interact with... your toilets.

Review : Caffe Cucina, Euston Station, London

I was taken aback this morning by the team at Caffe Cucina at London's Euston Station.

Review: Riad Les Trois Mages - Marrakech, Morocco

'Boutique Hotel' is a term banded about by a staggering range of accommodation types from shabby beach huts to gorgeous design properties, and a true definition of Boutique Hotel is impossible to nail down. For me, it's all about the personal touch, considered and individual design, uniqueness and an outstanding service.

The Perfect Feedback Card

As a rule, you should only ask someone for their opinion if you're prepared for what they might say. And although honesty is (nearly) always the best policy, the truth can hurt!

Restaurant & Bar Design Horrors - Style Over Substance

In the summer of 95 I opened my first pub, a wood heavy concept known as a 'Firkin'. In true big-company style, the re-furb went way over schedule but the opening date remained the same, meaning that me and my team stayed up through the night setting up the pub for it's grand launch that day.